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Dog DNA Test FAQs:
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1. Is shopping with Happy Dog DNA Safe?
Yes! We use PayPal to process your transaction so
your personal account and credit card remain safe and
secure.
2. Do I have to have a PayPal account to make a
purchase?
No. You can purchase securely using your credit card
(MC, Visa, Amex, Disc) or using PayPal - your choice.
3. Can you confirm that my dog is pure bred?
No. The dog DNA test is designed for the sole purpose
of identifying breeds found in the genetic composition of
mixed breed dogs. The test can only identify breeds
from those in the database which are present. If only
one breed is detected, it could be that there are breeds
present that are not in our database or that there is
DNA present from another breed but in amounts too
small to be detected.
4. Can I collect the DNA myself?
Yes, the collection process is very simple and can be
performed at home by following the enclosed
instructions. Simplified dog DNA test instructions.
5. Does DNA collection hurt my pet?
No, the DNA collection is painless. The gentle swab
gently removes skin cells from your dog's cheek which
minimizes any chance for infection or irritation.
6. How do I send the DNA back to the lab?
Once you have collected your DNA sample, simply put
the swab back in the paper sleeve and place it and the
Customer Information Card in the enclosed prepaid
envelope. It typically takes about one week for the DNA
samples to arrive at the lab.
7. How long does it take to get the results?
Happy Dog DNA offers super-fast USPS Priority Mail to
ship your DNA Breed Identification Tests which means
your test is delivered in 2-6 days (depending on
shipping method). Most orders placed by 3:00 p.m.
Eastern Time will be shipped the same day. Typically,
once the sample arrives at the BioPet Vet Lab in
Knoxville, TN, results are mailed in about two weeks.
Please allow about one week for return mail.
8. How does the lab know which breeds are
present in my dog?
PetSafe and BioPet Vet Lab invested a considerable
amount of time analyzing the DNA from purebred dogs
to build up an accurate database that highlights the
differences between breeds. By comparing your dog’s
DNA with the database samples, the DNA analysis
software can identify which of the 63 validated breeds
are present in your dog.
9. What is the Ancestry Analysis Certificate?
The results will tell you the breeds that are present in
your dog’s ancestry. The results of the DNA analysis
are printed on a high quality certificate suitable for
framing. Ancestry Analysis Certificate.
10. What if there are breeds in my dog that are not
in your database?
We believe that 92% of the mixed breed population is
covered by the validated breeds. However, if there is
DNA detected from a breed not in the database, it will
be assigned to the most closely related breed, or to
breeds further back in your dog’s ancestry. Dog Breed
List.
11. How accurate is this test?
It is understood that no analytical test is 100% accurate.
If a breed is present in your dog that is in the database
of 63 validated breeds, it should be detected. However,
if DNA is found from a breed that is not in the database,
it will be assigned to the most closely related breed, or
to breeds that are further back in your dog’s ancestry.
12. What is Happy Dog DNA's return policy?
Due to the nature of the DNA Breed Identification Test,
all sales are final and no refunds will be issued after
your order has been shipped. Terms and conditions of
the test, as specified by BioPet Vet Lab, are detailed in
the instructions provided with the test.
13. What breeds are identified by the DNA Breed
Identification Test?
The Dog DNA Breed ID Test compares your dog's DNA
against a database of 63 breeds. This represents over
92% of the breeds that make up the American mixed-
breed population. Dog Breed List.
14. Does Happy Dog DNA ship to Canada?
We are sorry but shipping fees to Canada are
prohibitively expensive so we restrict orders to USA and
Territories only.
Contact us if you have other questions.
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For more
detailed
information
about the Mars
Wisdom Panel
DNA Test,
please click on
the banner to
the right to learn
more.
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